Privacy Policy

Your privacy is very important to us. Please read below to see how Helfis handles information. Before you get to the details, here are a few of our fundamental privacy principles:

  • Your privacy is critically important to us and we handle your information accordingly.
  • We don’t share your personal information with anyone without your consent except to comply with the law, develop our products and services, or protect our rights.
  • We give you several ways to control the privacy of your personal information and are continuously working to enhance privacy options available to you.

Helfis respects your privacy and shares your concern about the security of data you may submit to Helfis’s websites and the related mobile applications and services (collectively, the “Services”). Our privacy policy (the “Privacy Policy”) explains the information we collect, how we use and protect it, how to access and update your information, and how to manage your privacy settings when using the Services. This policy was written in English. To the extent a translated version conflicts with the English version, the English version controls.

Questions or comments about this Privacy Policy may be submitted by mail to the address below or via http://www.helfis.com/support

Helfis Technologies Private Limited

B10, Sector 59, Noida, UP, India

 

Information Helfis Collects

Helfis collects information about you, including personally identifiable information, if you choose to share it with Helfis, register an account, or if you track, complete or upload activities using the Services. Helfis also collects information about how you use the Services. There are several opportunities for you to share information about yourself and your activities with Helfis, including your name, email address, gender, age, equipment usage, activities, routes (including date, time and geo-location information as well as your speed and pace), profile photo and other pictures.

If you elect to use location-based features via the Services, then the physical location of your device will be collected. Helfis may also collect and upload from your device data such as speed and direction. You are able to disallow our use of certain location data through your device or app settings by disabling “Location Services”.

Helfis allows you to sign up and log in to the Services using accounts you create with third-party products and services, such as Facebook or Google (collectively, “Third-Party Accounts”). These Third-Party Accounts may ask your permission to share certain information from your Third-Party Account with Helfis. We use this information to verify your identity as well as to provide you with features of our products and services. This information may include your first and last name, email address, profile information and preferences with the applicable Third-Party Account. This information is collected by the Third-Party Account provider and is provided to Helfis under their privacy policies. You can generally control the information that we receive from these sources using the privacy settings in your Third-Party Account.

When you make a payment through our payment page, we may collect information from you to properly process your payment. This personal information may include your name, address, phone, email address, your credit card information and payment amount. We use Payment Card Industry certified third-party payment services and do not store your credit card information.

 

How Information is Collected and Stored

Helfis collects information you provide to us. When you register, and agree to our Terms of Service, you must provide personal information such as your name and email address. You may also upload location-based activities, such as a run or a ride, to the Services. You may join challenges, contests, post photos and communicate with other members. You may also provide additional personal information or payment information to complete your member profile or make purchases.

Helfis also automatically collects a variety of technical information, including location, device and network information, cookies, log files and analytics services.

 

Cookies and Similar Technologies

When you visit the Services, a cookie will be stored on your device. Generally, cookies and similar work by assigning to your device a unique number that has no meaning outside of Helfis. Helfis’s cookies do not contain any personally identifying information; Helfis uses them to personalize your experience. Helfis may also use cookies to assist it in delivering content specific to your interests. Additionally, after you’ve entered your member ID and password during a session on the Services, Helfis saves that information so you don’t have to re-enter it repeatedly during that session. Most browsers automatically accept cookies. The only way to “opt out” of the collection of any information through cookies or other tracking technology is to actively manage the settings on your browser or mobile device. Please refer to your browser’s or mobile device’s technical information for instructions on how to delete and disable cookies, and other tracking/recording tools. If you have any questions about opting out of the collection of cookies and other tracking/recording tools, please contact us. Not accepting cookies may make certain features of the Services unavailable to you. Helfis may also use your IP address to identify you, to administer the Services and to assist in diagnosing problems with Helfis’s servers.

 

Log Files

The Services uses log files. Stored information includes IP addresses, browser type, internet service provider (ISP), referring/exit pages, platform type, date/time stamp, and number of clicks. This information is used to analyze trends, administer the Services, track member movement in the aggregate, and gather broad demographic information for aggregate use. IP addresses, etc., may be linked to session IDs, athlete IDs and device identifiers.

 

Analytics Services

Helfis uses third party analytics providers to understand how the Services are used and to help us improve the Services.

 

Collection from Children

Helfis is not intended for use by children under the age of 13. Helfis does not knowingly collect such information. If you believe we may have accidentally received such information, please contact us immediately via http://www.helfis.com/support.

 

Third Parties

Helfis may collect personally identifiable information about your activities over time and across third-party websites or online services when you use the Services. We may obtain additional information about you from third parties such as marketers, partners, researchers, and others. We may combine information that we collect from you with information obtained from such third parties and information derived from any other subscription, product, or service we provide.

Helfis is committed to providing you choices to manage your privacy and sharing. However, Helfis does not recognize or respond to browser-initiated Do Not Track signals, as the internet industry has not fully developed Do Not Track standards, implementations and solutions. To learn more about Do Not Track signals, you can visit https://allaboutdnt.com.

 

How Helfis Uses Information

Helfis primarily uses the information we collect to administer and operate the Services. We also use your information to analyze, develop and improve the Services. We may also use your information to market the services, credit or accept payments, provide support related to the Services, protect members and enforce our Terms of Service, promote safety, and communicate with you. Additionally, your information may be shared with third parties, as set forth below.

 

How Information is Shared

Sharing Information and Activities

Subject to your privacy settings, you may share your information, including your profile, username, photos, members you follow and who follow you, clubs you belong to, your activities, and kudos and comments you give and receive. You may choose to invite your contacts to view your location and activities using Helfis or otherwise. If you link your Helfis account to other social networks and share your activities, they will be viewable outside the Services. If you choose to share or post your location information via such third parties, it is possible that unintended people could have access to such information. You should use caution when sharing information via third parties and you should carefully review the privacy practices of such third parties.

Publicly Available Information

Subject to your privacy settings, your information and content may be publicly accessible.

Third Party Business via API or Other Integrations

When you use third party apps, plug-ins, or websites that integrate with the Services, they may receive your information and content, including your personal information, photos, and your activity data (including private activities). Information collected by these third parties is subject to their terms and policies. Helfis is not responsible for the terms or policies of third parties.

Sharing within Helfis

We may share your information and content within Helfis to operate, improve, or promote the Services.

Service Providers

We may share your information with third parties who provide services to Helfis such as supporting and improving the Services, promoting the Services, processing payments, or fulfilling orders. These service providers will only have access to the information necessary to perform these limited functions on our behalf and are required to protect and secure your information. We may also use service providers to collect information about your use of the Services over time so that we or they may promote Helfis or display information that may be relevant to your interests on the Services or other websites or services.

Aggregated and De-Identified Information

Helfis may modify, de-identify and aggregate the information, data, text, software, sound, photographs, graphics, video, messages, tags, or other materials you make available in connection with the Services (“Content”), in ways that do not personally identify you or contain personally identifiable information. Examples of such aggregated information or statistical data include information about equipment and usage, demographic and route information and performance or biometric information. Helfis may use, sell, license, and share this information with third parties for research, business or other purposes. If you make information or content publicly available on the Services, such information, even when aggregated, is capable of being publicly viewed and possibly associated with you.

With Consent

We may share your information if (i) you direct us to do so or (ii) you otherwise consent to such sharing.

Legal Requirements

We may share your information with third parties, including law enforcement, public or governmental agencies, or private litigants, within or outside your country of residence, if we determine that disclosure is reasonably necessary to comply with the law, including to respond to court orders, warrants, subpoenas, or other legal or regulatory process. We may also disclose your information if we determine that disclosure is reasonably necessary or appropriate to prevent any person from death or serious bodily injury, to address issues of national security or other issues of public importance, to prevent or detect violations of our Terms of Service or fraud or abuse of Helfis or its members, or to protect our operations or our property or other legal rights, including by disclosure to our legal counsel and other consultants and third parties in connection with actual or potential litigation.

Unforeseeable Disclosures

Your personally identifiable information may be disclosed to third parties in unforeseeable situations that are not preventable even when commercially reasonable protections are employed, such as in the case that Helfis or the Services is subject to a hacking or other attack.

 

How We Protect Information

We take several measures to safeguard the collection, transmission and storage of the data we collect. These steps depend on the sensitivity of the data that we collect, process, and store. Although we strive to employ reasonable protections for your information that are appropriate to its sensitivity, we do not guarantee or warrant the security of the information you share with us and we are not responsible for the theft, destruction, loss or inadvertent disclosure of your information or content. No system is 100% secure. In addition, Helfis’s secure servers protect this information using advanced firewall technology.

To help ensure that these measures are effective in preventing unauthorized access to your private information, you should be aware of the security features available to you through your browser.

 

How to Opt Out or Adjust Notification and Email Preferences

We offer various ways to opt-out or opt-into our notification. To choose to stop receiving certain emails from Helfis, please follow the unsubscribe instructions within each email communication or send an email to contact@helfis.com or contact us at http://www.helfis.com/support. Helfis will not provide or share any mailing lists or other information about you to another company or service other than as set forth in this Privacy Policy. Any administrative or service related emails (to confirm a purchase, or an update to the Terms of Service, etc.) generally do not offer an option to unsubscribe as they are necessary to provide the service you requested.

 

Updating Account Information

You may correct, amend or delete submitted account information that is inaccurate at any time by adjusting that information in your account settings. If you need further assistance, please contact Helfis at http://www.helfis.com/support. Helfis will generally respond to your request within 7-10 business days.

 

Other Helfis Sites

Helfis maintains certain websites that can be accessed outside of https://Helfis.com, such as https://blog.Helfis.com (the “Other Sites”). The Other Sites maintain the look and feel of the Services, but are hosted by outside service providers with their own terms and privacy policies. If you interact with the Other Sites, your information may be stored, processed, or shared outside of the Services. If you interact with the Other Sites, you agree that you may be subject to the terms and conditions and policies applicable to such Other Site. Please be aware that any personally identifiable information you submit to the Other Sites may be read, collected, or used by other users of these forums indefinitely, and could be used to send you unsolicited messages. Helfis is not responsible for the personally identifiable information you choose to submit via the Other Sites.

 

Privacy Policy Information

If Helfis makes changes to this Privacy Policy, the updated Privacy Policy will be posted on the website in a timely manner. If the changes are significant, we will provide a prominent notice. Helfis reserves the right to modify this Privacy Policy at any time. If you object to any of the changes to Privacy Policy, you may cease using the Services and deactivate your account. Using the Services after a notice of changes has been communicated to you or published on the Services shall constitute your agreement to the changes.

 

Disclaimer

While Helfis continues to work hard to protect your personal information, no data transmission over the Internet can be guaranteed to be absolutely secure, and Helfis cannot ensure or warrant the security of any information you transmit to Helfis. Transmitting personal information is done at your own risk.

 

Retention of Information

We retain information as long as it is necessary and relevant for our operations. Information about you that is no longer necessary and relevant for our operations will be de-identified and/or disposed of securely. In addition, we may retain information from closed accounts to comply with the law, prevent fraud, collect fees, resolve disputes, troubleshoot problems, assist with investigations, enforce the Services’ terms and conditions and take other actions permitted by law. The information we retain will be handled in accordance with this Privacy Policy.

When you delete your user account, certain personal information will be immediately de-associated with the account and deleted, such as your e-mail, name, address, and profile photo, if you had chosen to provide this information. Additionally, your Third-Party Account information will be immediately de-associated with your account. All of your activities and kudos will be de-identified, made private and no longer associated with your personal information. Your comments will be deleted and your account will not be associated with any clubs you had previously joined. We may, however, keep a record of your deletion for up to 30 days following your deletion of an account. Additionally, we may keep system logs, which may be associated with your account for up to 30 days following your deletion of an account.

When you delete your account, we may retain geolocation information to continue to improve the Services. Upon deletion of your account, however, this information cannot be viewed by other users and will be de-associated with your name and other identifiers.